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Privacy Policy

Effective date: February 16, 2026

This Privacy Policy explains what information Fieldkit collects, how we use it, and what choices you have.

Who this policy covers​

This policy applies to the Fieldkit website, customer portal, APIs, and related services (together, the "Services").

Information we collect​

We collect information in a few simple ways:

  1. Information you give us Examples: name, email, phone number, company name, billing details, shipping details, and files you upload (such as artwork or documents).

  2. Information from your use of the Services Examples: login activity, pages visited, actions in the portal, browser type, device type, IP address, and error logs.

  3. Information from integrations or partners Examples: payment status from payment processors, shipping status from shipping partners, and account details from sign-in providers.

How we use information​

We use information to:

  • provide and run the Services
  • process quotes, orders, billing, and support requests
  • send service updates (for example, order status or account notices)
  • improve reliability, performance, and security
  • prevent fraud and abuse
  • meet legal or compliance obligations

When we share information​

We do not sell personal information for money.

We may share information:

  • with service providers who help us run Fieldkit (hosting, email, analytics, payments, shipping, support tools)
  • with your organization’s authorized users and administrators
  • if required by law or valid legal process
  • to protect rights, safety, or security
  • as part of a merger, acquisition, financing, or sale of business assets

Cookies and similar tools​

We use cookies and similar tools to keep you signed in, remember settings, and understand site usage.

You can control cookies in your browser settings. Blocking some cookies may affect how the Services work.

Data retention​

We keep information only as long as needed to:

  • provide the Services
  • meet legal, tax, accounting, or contractual requirements
  • resolve disputes and enforce agreements

When data is no longer needed, we delete it or de-identify it.

Security​

We use reasonable technical and organizational safeguards to protect data. No system is 100% secure, but we work to reduce risk and respond quickly to security issues.

Your choices and rights​

Depending on where you live, you may have rights to:

  • request access to your personal information
  • request correction of inaccurate information
  • request deletion of personal information
  • request a copy of your information
  • object to or limit certain processing
  • opt out of marketing emails

To make a request, contact us at support@ponderosaprinting.com.

Children​

Fieldkit is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International transfers​

If you use Fieldkit from outside the country where our systems are hosted, your information may be transferred and processed in other countries.

Changes to this policy​

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version with a new effective date.

Contact us​

If you have privacy questions, contact: